POLICIES

CANCELLATION POLICY

Please cancel a class 8 hours before the scheduled time in order to avoid the loss of a credit. If you cancel after the 8-hour window has closed, you will forfeit one class. If you cancel outside of the 8-hour window, a credit will be added back to your account. The only way to cancel a class is to log onto your account and click “unreserve.”  Certain packages are governed by the same policies.  In the event of a no show or late cancellation, a $15 fee will automatically be charged to the credit card on file.  This package cannot be shared.

WAITLIST POLICY

If a class is full, you will be given the option to be added to the waitlist. If a spot becomes available for that class, you will be notified via email or if it’s last minute, we will call you.  Please confirm if you will attend.  You must have class credits in your account to be added to a wait list.  

ON TIME ARRIVAL/DEPARTURE & STUDIO ETIQUETTE

Guests are asked to arrive at the studio 10 minutes prior to class for set-up. All classes will start on time and guests will not be permitted to enter the studio after the warm-up song is finished.  If you are not present when the class begins, your spot may be given to a stand-by guest.  If you need to leave early, we request that you only do so at the cool-down/stretch sequence.  We prefer that this does not occur on a regular basis as the cool-down and stretch is an important element to the class.  If you have the potential for an emergency situation to occur during the class (i.e. you are on call, have a sick child, etc) please notify the front desk and leave your phone with the person at the desk.  All early exits should occur out of the door leading to the cubby area.  All cell phones must be OFF and must not emit light.  Wrist worn heart rate/exercise monitors must be set to the dimmest setting.  It is very distracting to have light emitting in our studio. We reserve the right to terminate any contracts or packages, without refund, if the use of light emitting devices becomes an issue for other guests.

INCLEMENT WEATHER POLICY

The safety of our guests and instructors is of the utmost importance.  Any schedule changes or cancellations due to inclement weather will be communicated via e-mail, posted on our website, social media and the master schedule.  We follow the Stratham and Portsmouth school system as a guideline, however, if you do not feel comfortable driving in winter weather, please cancel online and email the studio.